Contact
Questions? Interested in working together? Schedule a free consult or send me a message.
Contact Policies
- Providing timely, approachable and knowledgeable support is one of my top priorities.
- I am available via text/email. I normally respond within 1 to 48 hours, prioritizing requests by how urgent/important the issue is and the demands on my time.
- I offer phone support by appointment. You can use the links above to make an appointment. I do recommend scheduling Zoom meetings over phone appointments because screen sharing is often very useful.
- Appointment availability. I normally have appointments available as soon as the next day up to four weeks out. However, I do not accept appointments for times when I am traveling or my son is on a school break. I am still available via text/email during these times and always travel with my computer. If you cannot find a time that works for you using my online links, you can text or email me so we can find a time that works for us both.
- For urgent/important issues, text is the best way to let me know something needs attention. If it needs a longer explanation, you can also send an email.
- My response time for urgent issues is normally very good, but I do not guarantee a specific response time. I am only one person so this is not possible. However, my clients’ success is important to me and I will help as soon as possible if there is an urgent issue. My experience with companies offering “24/7 support” is that they hire the cheapest person they can to answer the phone (or put you on hold) 24/7. However, when you have an actual issue, they just make a ticket and you have to wait until Monday morning when they get a developer in who can handle the problem anyway. My response time for urgent issues is often faster AND you get someone who can actually solve your problem and is familiar with your website.
- Travel, life, etc. I always travel with my computer and cell phone and normally check work things at least once a day, even on the road. It is possible there may be rare occasions when I am without connectivity for a few days. I believe in taking my kid outside and New Mexico is not the best state for cell service. However, in the several years I’ve been running Website Tech Girl, I have never ran into an issue with a client needing something that was urgent and I was not available.